Widerrufsrecht
Returns & Refunds
We want you to shop with confidence. If something isn’t right, we’re here to help.
Your Right to Cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel your order, please contact us at Contact.Vevrix@gmail.com within 14 days of delivery.
You must then return the item within 14 days of cancellation approval.
Returned items must be:
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Unused
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In their original condition
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In the original packaging
Once the return is received and inspected, we will process your refund.
Refunds
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Refunds are issued to the original payment method
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Shipping costs are non-refundable unless the item is faulty or incorrect
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Refunds are processed within 5–10 business days after inspection
Please note: processing times may vary depending on your bank or payment provider.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery.
Include:
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Your order number
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A clear description of the issue
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Clear photos or videos showing the problem
Once confirmed, we will offer either:
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A replacement, or
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A full refund (including return shipping where applicable)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for items that:
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Have been used
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Show signs of wear or damage after delivery
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Are not returned in their original condition
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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Return instructions will be provided once your request is approved
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Unauthorised returns may not be accepted
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or payment provider
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Contact your card issuer (processing times vary)
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If the issue persists, contact us at Contact.Vevrix@gmail.com
Contact Us
If you have any questions about returns or refunds, please contact our customer support team at:
Email: Contact.Vevrix@gmail.com