Shipping policy
Shipping Information
We aim to process and ship all orders as quickly as possible. Below you’ll find everything you need to know about how shipping works.
Order Processing
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Orders are typically processed within 1–3 business days
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Orders are not processed or shipped on weekends or public holidays
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During busy periods, processing times may be slightly longer
Once your order has been processed, it will be handed over to our delivery partner.
Delivery Times (UK)
Estimated delivery times are as follows:
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UK Standard Delivery: 3–12 business days
Please note: delivery times are estimates, not guarantees, and may vary due to factors outside our control (such as courier delays or peak seasons).
Shipping Costs
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Free UK delivery is available on eligible orders
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Any applicable shipping costs will be clearly shown at checkout before payment
There are no hidden fees.
Order Tracking
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Tracking is included with every order
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Once your order has been dispatched, you will receive a confirmation email with tracking details
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Please allow up to 48 hours for tracking information to update
Incorrect Address Information
Please ensure your delivery address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
Delays
We are not responsible for delays caused by:
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Courier services
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Customs or logistical issues
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Weather conditions
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Incorrect delivery information
If your order is delayed beyond the expected timeframe, please contact us and we will assist where possible.
Lost or Missing Orders
If your order appears lost or has not arrived within a reasonable time:
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Please contact us at Contact.Vevrix@gmail.com
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We may request additional time to investigate with the courier
If an order is confirmed as lost, we will offer a replacement or refund where appropriate.
Contact Us
If you have any questions about shipping or delivery, please contact our customer support team at:
Email: Contact.Vevrix@gmail.com